At Dorr, every piece is chosen with care — and we want you to feel confident in every purchase. If something isn't right, we're here to help.
Exchange/Return Policy We offer a 7-day exchange/return window from the date you receive your order. To be eligible, your item must be in its original condition — unworn, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase.
To begin an exchange/return, write to us at thedorr2025@gmail.com and we'll guide you through the process. Please note that items sent back without prior approval cannot be accepted.
Damages or Incorrect Items Please inspect your order when it arrives. If anything is defective, damaged, or not what you ordered, contact us immediately so we can make it right.
Items Not Eligible for Exchange Perishable goods, custom or personalised items, personal care products, hazardous materials, sale items, and gift cards cannot be exchanged.
European Union Orders If your order is being shipped to the EU, you have the right to cancel or return within 14 days of receipt, for any reason, provided the item is in its original condition with proof of purchase.
For any questions, we're always at thedorr2025@gmail.com.